ICT Officer, Somalia

ORGANIZATIONAL CONTEXT

Adeso is an expanding and vibrant African based international development and humanitarian organization. At Adeso, we work with African communities who are yet to realize their full potential; working inside these communities to create environments in which Africans can thrive. Our belief that economic, social and environmental security is the bedrock of a healthy community drives the nature and intent of our programming. We work to prevent and overcome situations that adversely affect community well-being by: reinvigorating the economy, developing skills for life and work, providing humanitarian aid, and influencing policy.

For the past 20 years we have strengthened rural livelihoods through environmental awareness, training, technology transfer and innovative humanitarian projects in pursuit of a peaceful, self-reliant, and greener future. At present, Adeso has programs in Somalia, Kenya and South Sudan.

Adeso is an exciting and dynamic organization experiencing managed rapid growth. It offers sound employment conditions with opportunities for personal growth and development.

POSITION SUMMARY

Adeso is seeking a qualified and committed individual to join the team as an ICT Officer for all operations in Somalia. Based in Garowe, Puntland, with frequent travelling to other field offices, the ICT Officer will be a full-time member of the Adeso team. The ICT Officer is expected to help build and maintain an efficient and high-performance working environment, enabling employees to enjoy all the benefits that today’s Information and Communication Technology can bring to a dynamic and geographically, culturally and functionally diverse organization such as Adeso.

SPECIFIC ROLES AND RESPONSIBILITIES

ICT Infrastructure: In coordination with the program Director and Senior ICT Officer, maintain Adeso ICT Infrastructure, keeping it in optimal working condition and compliant with Adeso ICT Policy, through installation, proper configuration, regular updates, preventive maintenance, service, files backup/archiving, systems backup and disaster recovery. The Adeso ICT Infrastructure includes (but is not limited to):

1. Power supply and uninterrupted power supply (UPS) systems, Local Area Network, hardware and software, Workstations hardware and software, Printers / Scanners / Copiers, Internet connectivity equipment, Communication equipment and any software required for the utilization and sharing of this equipment.
2. Special Software Systems such as: Files backup software, including server and workstations files backup, archiving, recovery and off-site files backup; also system recovery tools for Servers and workstations. E-mail systems, Web applications Internet/ Intranet systems, On-line (Cloud) collaboration tools and applications, Business Applications and other Management Information Systems with associated Database systems, other software systems for special Purposes.
3. Tools, cleaning equipment and other ICT related accessories (i.e. External disks, flash disks, Digital cameras, GPS devices, etc.)

Technical Support: In coordination with the Program Director and Senior ICT Officer, maintain the ICT Help-Desk function, including (but not limited to) receiving, assessment, prioritization, scheduling of support requests, actual work on resolving problems, obtaining external (2nd level) support, progress updates, escalation, documentation, archiving and maintenance of Knowledge Base, thus providing technical support to Adeso staff in relation to all ICT related issues.

ICT Administration: In coordination with the program Director and Senior ICT Officer perform all delegated ICT related administrative duties, such as:

1. ICT Assets Management:

· Maintain ICT Assets Register

· Manage ICT Assets Tracking (i.e. Receiving, storing, allocation to staff, replacement/returns, staff clearance, sale, disposal)

· Manage ICT Store and perpetual stock takes (inventory checks)

· Manage Warranties and Insurance of ICT Assets

· Manage Upgrades, Preventive Maintenance and Service of ICT Assets

1. Perpetual Billing:

· Office fixed and mobile phone bills

· Staff mobile phone and GSM modem bills

· Satellite phone bills

· Internet links bills

1. Replenishment of consumables:

· office stationary and consumable digital media (CD/DVD-R/RW)

· Printer toners

· Cleaning materials

1. Management of shared Contacts and Calendar

ICT Training and Induction of Adeso staff: In coordination with the program director and Human Resources Department to provide various ICT related trainings (i.e. basic ICT competence/skills, ICT policies and guidelines on proper use of ICT resources, etc) , also perform ICT Induction for new Adeso staff.

Support to Logistics function: In coordination with the Program Director and Logistics Department provide assistance with logistics/procurement tasks, related to the ICT Infrastructure, such as:

a) Provide recommendations on hardware and software specifications

b) Identify and assess capacity/quality of local suppliers and service providers

c) Obtain quotations related to local ICT Infrastructure procurement

d) Follow-up with local suppliers/service providers on delivery of purchased ICT goods/services

Any other relevant duty in accordance with the Adeso ICT Policy, or delegated by any Director or Senior ICT Officer.

Where applicable, coordinate and supervise the ICT Interns and volunteers in completing delegated work in relation to these duties. Also liaise with other relevant Adeso staff, suppliers, service providers, consultants and obtain input and/or assistance required for accomplishing this duty.

SKILLS AND QUALIFICATIONS

· Advanced University degree in an ICT related discipline

· Minimum 5 years relevant working experience in a similar position

· Excellent inter-personal and general communication skills

· Ability to work with minimum supervision in a multi-cultural environment

· Fluent spoken and written English mandatory, fluent spoken Somali and Arabic are preferable

· Demonstrated effective organizational skills and ability to handle work in a timely manner

· Ability to work in a multi-cultural, multi-ethnic environment with respect for diversity

· Willingness and ability to travel to remote locations

· Any of these or equivalent professional certificates would be considered an advantage:

• Microsoft Certified Technology Specialist (MCTS)
• Microsoft Certified IT Professional (MCITP)
• Microsoft Office Specialist (MOS)
• Cisco Certified Network Associate (CCNA) or Professional (CCNP)
• Cyberoam Certified Network & Security Professional (CCNSP) or Expert (CCNSE)
• CompTIA A+, Network+, Server+, Security+, CTP+, CTT+.

HOW TO APPLY:

This is a challenging opportunity for a dedicated and highly motivated professional. If you would like to join this dynamic team and be part of building resilience and economic growth in Africa, please submit your application to jobs.somalia@adesoafrica.org, quoting the position in the email subject matter, byMonday 13th February 2015.

Each application should be addressed to the Human Resources Manager and include the following:

· An updated CV;

· An application letter which should include contact information for three work-related referees.

Only Somali nationals are eligible to apply.

Applications not including all of the above information will not be reviewed.

Only short-listed candidates will be contacted. Adeso is an equal opportunity employer.